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Mobile Field Service Management
AgreeYa's Mobile Field Service Management solution empowers organizations to increase productivity and reduce Mean Time to Repair (MTTR) by electronically routing work orders to service representatives on wireless devices - anytime, anyplace.

AgreeYa's Mobile Field Service Management solution automates most of the manual processes associated with field service operations. The solution dispatches work orders, delivers real-time work order notification, captures work confirmation details, and integrates seamlessly with existing enterprise systems like SAP, Oracle, Siebel, or many other ERP/CRM solutions. By leveraging an organization's existing infrastructure and applications, the solution quickly delivers a positive Return on Investment (ROI) for the customer.

This solution can be deployed on any Java-enabled wireless device, including Blackberry, and features a centralized web-based administration mechanism. As part of its core functionality, the application captures the work order details, status, and progress information in a central database for intelligent reporting and trending. This application is certified by AT&T and can work on most major wireless networks.

Key benefits of this solution include:
 
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  • Reduced Mean Time to Repair (MTTR)
  • Decreased response time to service requests
  • Increased customer retention
  • Increased service engineer productivity
  • Reduced communication costs
  • Elimination of paper-based inefficiencies.